Help Center
Welcome to Sweldo Help 👋
Everything you need to know about running payroll, managing employees, and staying compliant — explained simply. Pick a topic below or use the search bar above.
💰
Run Your First Payroll
Step by step, from picking a period to downloading payslips.
👥
Add an Employee
What information you need and where to find it.
🏛️
How Contributions Work
SSS, PhilHealth, Pag-IBIG, and BIR — explained simply.
📅
Deadlines & Filing
When to remit, where to file, and what happens if you're late.
🔍
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Getting Started
What is Sweldo?
Sweldo is a payroll tool built for small Filipino businesses. It automatically figures out how much SSS, PhilHealth, Pag-IBIG, and income tax to deduct from each employee's pay — so you don't have to do it manually.
Think of it like this
When you pay an employee, the government requires you to deduct a portion of their salary and send it to SSS, PhilHealth, Pag-IBIG, and BIR. These are called mandatory deductions.
Before Sweldo, most small business owners would compute this in Excel — manually looking up tables, doing math, and hoping they didn't make a mistake. Sweldo does all of that automatically.
What Sweldo does
- Computes SSS, PhilHealth, Pag-IBIG, and BIR withholding tax for each employee
- Generates downloadable payslips you can hand to your employees
- Shows you exactly how much to remit to each government agency
- Tracks your filing deadlines so you never miss one
- Keeps a record of every payroll run you've ever done
What Sweldo does NOT do
- It does not file your taxes for you — you still need to log in to My.SSS, PhilHealth, Pag-IBIG, and eFPS yourself
- It does not automatically transfer money to government agencies
- It is not a licensed accounting firm or tax advisor
💡
Sweldo gives you the correct numbers — you use those numbers when you log in to the government portals to file and pay.
Getting Started
How to Sign Up
Creating a Sweldo account takes about 2 minutes. You only need your name, email, and a password.
1
Go to sweldo.altasme.com
Click the "I-try for free" button on the homepage.
2
Enter your name, email, and password
Use a real email address — you'll need it to log in later. Your password must be at least 8 characters.
3
Click "Gumawa ng Account"
You'll be taken straight to the setup screen. No email confirmation needed.
4
Complete your setup
Sweldo will walk you through entering your business name and your first employee. Takes about 2 minutes.
✅The Free plan is free forever for up to 3 employees. No credit card required.
Getting Started
Completing Your Setup
When you first sign up, Sweldo walks you through a short setup. Here's what each step is asking for and why.
1
Business name
This appears on your payslips. Enter your official business name exactly as it appears on your BIR registration, or just your trading name if you're not formally registered.
2
First employee
Enter one employee's name, salary, and employment type. This lets Sweldo show you a live computation right away so you can see it working.
3
See the computation
Sweldo instantly shows you the SSS, PhilHealth, Pag-IBIG, and net pay for that employee. This is just a preview — nothing is saved yet.
💡You can click "Tingnan kung paano gumagana" to see a sample computation with a demo employee before entering real data.
Getting Started
Adding Your First Employee
Before you can run payroll, you need at least one employee in Sweldo. Here's exactly what to enter and where to find the information.
1
Go to Mga Empleyado
Click "Mga Empleyado" in the left menu. Then click "Magdagdag ng Empleyado."
2
Enter their full name
Use the name on their government ID.
3
Enter their monthly salary
This is their basic monthly salary — the amount before any deductions. If they earn ₱15,000 a month, enter 15000.
4
Pick their employment type
Regular — your full-time or part-time employee with standard deductions.
Contractual — project-based employee, same deductions as regular.
Freelancer — independent contractor, no SSS/PhilHealth/Pag-IBIG, 8% EWT instead.
5
Save
Click "I-save." The employee is now in your list and ready for payroll.
💡Government IDs (SS Number, PhilHealth PIN, Pag-IBIG MID) are optional at first. You can add them later. They're needed for pre-filled remittance forms.
Payroll
How to Run Payroll
Running payroll means telling Sweldo which dates you're paying for, and letting it compute everyone's deductions and take-home pay. Here's exactly how to do it, step by step.
💡You need at least one employee added before you can run payroll. If you haven't added employees yet, go to Mga Empleyado first.
1
Click "Payroll" in the left menu
You'll see the payroll screen with two period cards — one for the 1st half of the month and one for the 2nd half.
2
Pick your pay period
Click on the card for the period you're paying. 1st half = May 1–15. 2nd half = May 16–31. The suggested period for today is highlighted.
3
Click "I-compute ang Payroll"
Sweldo instantly calculates every employee's gross pay, SSS, PhilHealth, Pag-IBIG, withholding tax, and net pay. Nothing is saved yet — this is just a preview.
4
Review the computation
Check each employee's numbers. If someone was absent, click the pencil icon next to their name and adjust the days worked. Sweldo will recompute automatically.
5
Click "I-finalize ang Payroll"
A summary modal will appear showing totals for everyone. Read it carefully.
6
Confirm finalization
Click "Finalize payroll" in the modal. The payroll is now saved. You'll see a celebration screen — payroll is done!
7
Download payslips or go to the Filing Guide
After finalizing, you'll see two buttons. Download payslips to hand out to your employees. Go to the Filing Guide to see how much to remit to SSS, PhilHealth, Pag-IBIG, and BIR.
⚠️Once you finalize a payroll, you cannot edit it. Double-check everything in the review step before confirming.
Payroll
1st Half vs 2nd Half — What Does This Mean?
Most businesses in the Philippines pay their employees twice a month. This is called semi-monthly payroll. Each "half" refers to a specific set of dates in the month.
| Period | Dates | Usually paid on |
|---|
| 1st Half | 1st to 15th of the month | On or around the 15th |
| 2nd Half | 16th to last day of month | On or around the last day |
Why does it matter for deductions?
SSS, PhilHealth, and BIR are deducted on both the 1st and 2nd half — but the amount shown is half of the monthly total each time.
Pag-IBIG is different. Pag-IBIG is collected only once per month — on the 1st half payroll. On the 2nd half payroll, Pag-IBIG will show as ₱0. This is correct and follows HDMF rules.
💡If an employee's first payday falls on the 2nd half (new hire who started after the 15th), Sweldo will automatically collect Pag-IBIG on that 2nd half payroll instead. Nothing for you to do — it handles it automatically.
Payroll
Finalizing Payroll
Finalizing is the step where you officially save the payroll run. Before this point, everything is just a preview. After this, it's locked in.
What happens when you finalize
- The payroll run is saved permanently to your records
- Each employee's payslip becomes available to download
- The Government Filing Guide updates with this period's remittance amounts
- The payroll appears in your Payroll History
The finalize modal
When you click "I-finalize ang Payroll," a modal appears showing a summary:
- Gross pay — total earnings before deductions
- SSS, PhilHealth, Pag-IBIG, BIR — total employee deductions
- Net pay — what your employees actually take home
Check these numbers one more time. If they look right, click "Finalize payroll."
⚠️Payroll cannot be undone after finalizing. If you made a mistake, contact support.
Payroll
Downloading Payslips
After finalizing payroll, you can download a payslip for each employee. A payslip is a document that shows the employee exactly how their pay was calculated.
1
Go to Payslips in the left menu
Click "Payslips." You'll see all your payroll runs listed.
2
Pick the period
Select the payroll run you want payslips for from the dropdown at the top.
3
Download individual or all
Click the download button next to an employee to get their payslip as a PDF. You can download them one by one.
📌Free plan payslips have a "SWELDO FREE" watermark. To remove it, upgrade to the Solo plan (₱99/month).
Payroll
Viewing Payroll History
Every payroll you finalize is saved permanently. You can go back and view any past run at any time.
At the bottom of the Payroll page, scroll down to see Mga Nakaraang Payroll. Each entry shows the period, the number of employees, total gross pay, and total deductions.
Click on any entry to expand it and see the full breakdown per employee.
✅Payroll history is never deleted. Even if your plan expires and you go back to Free, your historical records stay intact.
Employees
Adding an Employee
Every person you pay needs to be added to Sweldo first. Here's everything the form is asking for and why.
1
Go to Mga Empleyado → Magdagdag ng Empleyado
Click the blue button at the top right of the Employees page.
2
Full name
Enter their name as it appears on their government ID. This is what will appear on payslips.
3
Basic monthly salary
The amount they earn per month before deductions. Do not include allowances here — there's a separate field for those.
4
Employment type
Regular or Contractual both get full deductions. Freelancers get 8% EWT only — no SSS, PhilHealth, or Pag-IBIG.
5
Allowance (optional)
If this employee receives a monthly allowance (like a rice or transportation allowance), enter it here and specify if it's taxable or non-taxable.
6
Date hired (optional but recommended)
Used for 13th month pay computation. Enter the date they started working for you.
Employees
Regular vs Contractual vs Freelancer
The employment type you choose determines what gets deducted from an employee's pay. Here's what each one means.
| Type | SSS / PhilHealth / Pag-IBIG | BIR Tax | Who it's for |
|---|
| Regular | Yes — full deductions | TRAIN Law bracket | Full-time and part-time employees with a regular employment contract |
| Contractual | Yes — same as regular | TRAIN Law bracket | Project-based employees who have an employer-employee relationship |
| Freelancer | No deductions | 8% Expanded Withholding Tax | Independent contractors with no employer-employee relationship (e.g. designers, consultants) |
💡Not sure which type? If the person reports to you daily, you control their schedule, and you provide their tools — they are most likely an employee (Regular or Contractual), not a freelancer. When in doubt, consult a labor lawyer or DOLE.
Employees
Why Government IDs Matter
You don't need government IDs to run payroll — but you do need them to fill in the government remittance forms correctly.
| ID | Where to find it | Used for |
|---|
| SS Number | Employee's SSS ID card or their My.SSS account | SSS R-3 remittance form |
| PhilHealth PIN | Employee's PhilHealth ID card or EPRS portal | PhilHealth RF-1 form |
| Pag-IBIG MID | Employee's Pag-IBIG ID or Virtual Pag-IBIG portal | Pag-IBIG MCRF form |
| TIN | Employee's BIR TIN card or BIR records | BIR 1601-C form |
💡Ask your employees to provide these IDs when they start. It only takes a few minutes and makes compliance filings much easier later.
Employees
Editing Employee Information
You can update any employee's information at any time — salary changes, adding government IDs, or correcting a name.
1
Go to Mga Empleyado
Find the employee you want to update.
2
Click the edit icon (✏️)
The edit modal will open with all their current information pre-filled.
3
Make your changes
Update any field. Salary changes take effect on the next payroll run — they do not affect past runs.
4
Click I-save
Changes are saved immediately.
Government Contributions
How SSS is Computed
SSS (Social Security System) is a mandatory contribution that provides your employees with social security benefits like sickness, maternity, and retirement pay. Both you (the employer) and your employee contribute every month.
The simple explanation
SSS uses a table. Based on how much an employee earns per month, the table tells you exactly how much to deduct — no math needed. Sweldo looks this up automatically.
The 2025 rates
| Who pays | Rate | Maximum |
|---|
| Employee (EE) | 5% of monthly salary | ₱1,750/month |
| Employer (ER) | 10% of monthly salary | ₱3,500/month |
The maximum covered salary is ₱35,000. This means even if your employee earns ₱100,000 a month, SSS is still only computed on ₱35,000.
For semi-monthly payroll
The monthly SSS amount is simply split in half — half deducted on the 1st half payroll, half on the 2nd half.
Monthly SSS EE = min(monthly salary, ₱35,000) × 5%
Semi-monthly deduction = Monthly SSS EE ÷ 2
Government Contributions
How PhilHealth is Computed
PhilHealth provides health insurance coverage for employees. Like SSS, both the employee and employer pay a share every month.
The 2025 rates
| Who pays | Rate | Floor | Ceiling |
|---|
| Employee (EE) | 2.5% of monthly salary | ₱250/month | ₱2,500/month |
| Employer (ER) | 2.5% of monthly salary | ₱250/month | ₱2,500/month |
The floor salary is ₱10,000 — if an employee earns less than ₱10,000, PhilHealth is still computed as if they earn ₱10,000. The ceiling is ₱100,000 — no additional PhilHealth is computed on income above that.
Monthly PhilHealth EE = max(₱10,000, min(salary, ₱100,000)) × 2.5%
Semi-monthly deduction = Monthly PhilHealth EE ÷ 2
Government Contributions
How Pag-IBIG is Computed
Pag-IBIG (HDMF) provides housing loans and savings benefits to employees. It is collected once per month — not on every payroll.
The 2024 rules (current)
| Salary | Employee Rate | Employer Rate | Maximum per month |
|---|
| ₱1,500 or below | 1% | 2% | ₱200 EE, ₱200 ER |
| Above ₱1,500 | 2% | 2% | ₱200 EE, ₱200 ER |
The maximum covered salary is ₱10,000. Even if your employee earns ₱50,000, Pag-IBIG is only computed on ₱10,000 — so the maximum deduction is ₱200/month for the employee.
When it's deducted
Pag-IBIG is deducted only on the 1st half payroll (the one covering the 1st to 15th). On the 2nd half payroll, Pag-IBIG shows ₱0. This is correct — it has already been collected for that month.
💡For new employees whose first payday is on the 2nd half, Sweldo automatically collects Pag-IBIG on that first payroll instead.
Government Contributions
How BIR Withholding Tax Works
Every time you pay an employee, you're required to withhold a portion of their pay for income tax and remit it to the BIR on their behalf. Sweldo computes this automatically using the TRAIN Law tax brackets.
Step 1: Find taxable income
Withholding tax is not computed on the employee's full pay. You first subtract the mandatory government contributions:
Taxable Income = Gross Pay − SSS EE − PhilHealth EE − Pag-IBIG EE
Step 2: Apply the tax bracket
The TRAIN Law divides income into brackets. Each bracket has its own tax rate. Think of it like stairs — the more you earn, the higher the step you reach.
| Semi-Monthly Taxable Income | Tax |
|---|
| ₱0 – ₱10,416.67 | ₱0 — no tax at this level |
| ₱10,416.68 – ₱16,666.67 | 20% of the amount above ₱10,416.67 |
| ₱16,666.68 – ₱33,333.33 | ₱1,250 + 25% of the amount above ₱16,666.67 |
| ₱33,333.34 – ₱83,333.33 | ₱5,416.67 + 30% of the amount above ₱33,333.33 |
| Above ₱83,333.33 | ₱20,833.33 + 35% of the amount above ₱83,333.33 |
✅Employees earning ₱250,000 or less per year (roughly ₱10,416 semi-monthly taxable income) pay zero income tax under TRAIN Law.
Worked example
Employee: ₱40,000/month salary, no taxable allowance, 1st half
Semi-monthly gross pay: ₱20,000.00
Less SSS EE: − ₱875.00
Less PhilHealth EE: − ₱500.00
Less Pag-IBIG EE: − ₱200.00
Taxable income: ₱18,425.00
Bracket: ₱16,666.68 – ₱33,333.33
Tax = ₱1,250 + 25% × (₱18,425 − ₱16,666.67)
= ₱1,250 + 25% × ₱1,758.33
= ₱1,250 + ₱439.58
= ₱1,689.58
Government Contributions
Taxable vs Non-Taxable Allowance
Many employers give their employees allowances on top of their basic salary — for rice, transportation, medical expenses, or clothing. Whether tax is withheld on these depends on whether they are "taxable" or "non-taxable."
| Allowance Type | Enters tax computation? | Examples |
|---|
| Non-taxable | No — excluded from taxable income | Rice subsidy (up to ₱2,000/month), medical cash allowance (up to ₱750/month), clothing allowance (up to ₱6,000/year) |
| Taxable | Yes — added to gross pay before tax | Transportation allowance above limits, performance bonuses, representation allowance |
💡When in doubt, mark the allowance as taxable — it's safer from a BIR compliance perspective. A tax accountant can advise you on what qualifies as a de minimis benefit.
Government Filing
Using the Government Filing Guide
After running payroll, the Government Filing Guide shows you exactly how much to remit to each agency. Think of it as a pre-filled cheat sheet for your government filings.
1
Go to Gov't Filing Guide in the left menu
Select which payroll run you want to see remittance amounts for.
2
Pick the agency tab
Click SSS, PhilHealth, Pag-IBIG, or BIR to see that agency's details.
3
Note the amounts
You'll see the employee share, employer share, and total to remit. These are the numbers you'll enter when you file on the agency's portal.
4
Click "Mag-file sa [Agency]"
The blue button at the bottom of each section opens the agency's official portal in a new tab.
Government Filing
Filing SSS (My.SSS)
SSS contributions must be remitted monthly. Here's how to file using My.SSS.
1
Get the amounts from Sweldo
Go to Gov't Filing Guide → SSS tab. Note the total amount to remit (employee + employer share).
2
Log in to My.SSS
Go to my.sss.gov.ph and log in with your employer SSS account.
3
Go to E-Services → Submit Contributions
Select the applicable month and enter contributions per employee.
4
Pay via your bank
SSS will generate a payment reference. Pay via your accredited bank (over-the-counter or online banking).
5
Mark as Filed in Sweldo
Go to Deadlines in Sweldo → click "Mark as Filed" for SSS to record that you've completed this month's filing.
⚠️Deadline: SSS must be remitted by the 15th of the following month (e.g., May contributions → due June 15).
Government Filing
Filing PhilHealth (EPRS)
PhilHealth contributions are filed monthly through the EPRS (Electronic Premium Remittance System).
1
Get the amount from Sweldo
Gov't Filing Guide → PhilHealth tab → note the total to remit.
2
Log in to PhilHealth EPRS
Go to eprs.philhealth.gov.ph and log in as an employer.
3
Submit the RF-1 form
Enter contributions per employee and submit the form.
4
Pay via accredited bank or payment center
Use the payment reference generated by EPRS.
⚠️Deadline: PhilHealth is due on the last day of the month following the applicable month.
Government Filing
Filing Pag-IBIG (Virtual Pag-IBIG)
Pag-IBIG contributions are filed through the Virtual Pag-IBIG portal.
1
Get the amount from Sweldo
Gov't Filing Guide → Pag-IBIG tab → note the total to remit.
2
Log in to Virtual Pag-IBIG
Go to www.virtualpagibig.com.ph.
3
File the MCRF (Membership Contribution Remittance Form)
Enter contributions per employee and submit.
4
Pay online or at a payment center
Virtual Pag-IBIG accepts online banking, GCash, and over-the-counter payments.
⚠️Deadline: Pag-IBIG is due by the 14th of the following month.
Government Filing
Filing BIR 1601-C (eFPS)
The BIR 1601-C is the monthly remittance form for withholding tax on compensation. It's filed through eFPS (Electronic Filing and Payment System).
1
Get the total withholding tax from Sweldo
Gov't Filing Guide → BIR tab → note the total withholding tax for the month.
2
Log in to eFPS
Go to efps.bir.gov.ph and log in with your BIR eFPS account.
3
File BIR Form 1601-C
Select the applicable month and enter the total withholding tax amount.
4
Pay through the eFPS payment facility
Payment is done through your enrolled bank directly in eFPS.
⚠️Deadline: BIR 1601-C is due by the 10th of the following month (e.g., May withholding tax → due June 10).
Deadlines
All Deadline Schedules
Here are the deadlines for all four government agencies. These are for contributions for the current month — they are due the following month.
| Agency | Form | Deadline | Portal |
|---|
| BIR | 1601-C | 10th of the following month | eFPS (efps.bir.gov.ph) |
| Pag-IBIG | MCRF | 14th of the following month | Virtual Pag-IBIG |
| SSS | R-3 | 15th of the following month | My.SSS |
| PhilHealth | RF-1 | Last day of the following month | PhilHealth EPRS |
Example: For payroll in May 2026 — BIR is due June 10, Pag-IBIG June 14, SSS June 15, PhilHealth June 30.
💡The Deadlines page in Sweldo shows a countdown for each agency and will highlight any approaching deadlines in red.
Deadlines
How to Mark as Filed
After you file and pay with a government agency, you can mark it as filed in Sweldo. This keeps your compliance records clean and updates the dashboard checklist.
1
Go to Deadlines
Click "Deadlines" in the left menu.
2
Find the deadline you just filed
Each agency has its own entry for the current month.
3
Click "Mark as Filed"
The entry turns green and the dashboard compliance checklist updates automatically.
💡This is for your records only — it does not file anything with the government. You still need to log in to the actual agency portal to file.
Deadlines
What Happens If You File Late
Filing late has real financial consequences. Each agency charges penalties on top of the contributions you owe.
| Agency | Penalty |
|---|
| SSS | ₱200 minimum + 3% per month of contributions owed |
| PhilHealth | 2% per month of contributions owed |
| Pag-IBIG | 1/10 of 1% per day of contributions owed |
| BIR | 25% surcharge + 12% annual interest on tax owed |
📌These penalties compound. A ₱5,000 SSS liability that is 3 months late becomes ₱5,000 + ₱450 = ₱5,450 — plus possible additional legal action for repeated non-compliance.
Sweldo's deadline tracker and dashboard reminders exist specifically to help you avoid these penalties.
13th Month
What Is 13th Month Pay?
13th month pay is a mandatory benefit required by Philippine law (Presidential Decree 851). Every employer must pay it to all rank-and-file employees once a year, on or before December 24.
Who is entitled to it?
All rank-and-file employees who have worked for at least one month during the calendar year. This includes regular and contractual employees. Freelancers / independent contractors are not entitled to 13th month pay.
How much is it?
13th Month Pay = Total Basic Salary Earned During the Year ÷ 12
💡Only basic salary is included — overtime pay, allowances, holiday pay, and bonuses are excluded from the computation base.
13th Month
How Sweldo Computes 13th Month
Sweldo's 13th month tracker pulls data from your actual payroll runs to compute each employee's accrued 13th month benefit.
Go to 13th Month in the left menu. For each employee, Sweldo shows:
- Total basic salary earned so far this year
- Current 13th month accrual (total ÷ 12)
- A progress bar showing how close you are to December
💡The tracker updates every time you run and finalize a new payroll. The more payroll runs you complete, the more accurate the figure.
⚠️Sweldo's 13th month figure is an estimate based on payroll data in the system. If an employee had salary changes, absences, or periods not recorded in Sweldo, the actual figure may differ. Always verify with your own records.
13th Month
When to Pay 13th Month
By law, 13th month pay must be released on or before December 24 every year.
Many employers pay it earlier — in mid-November or early December — to give employees time for holiday shopping. This is allowed as long as it's paid before December 24.
Some employers split it: half in May or June, and the remaining half in December. This is also allowed.
⚠️Failing to pay 13th month pay on time can result in a labor complaint against the employer. The DOLE takes this seriously.
Plans & Billing
Free vs Solo vs Small Biz
Sweldo has three plans. Here's what each one includes.
| Feature | Free | Solo (₱99/mo) | Small Biz (₱199/mo) |
|---|
| Employees | Up to 3 | Up to 10 | Up to 30 |
| Payroll computation | ✓ | ✓ | ✓ |
| Payslips | With watermark | Clean PDF | Clean PDF |
| Government Filing Guide | ✓ | ✓ | ✓ |
| Deadline reminders | — | ✓ Email | ✓ Email |
| 13th month tracker | — | ✓ | ✓ |
| Support | — | Basic | Priority |
✅The Free plan is free forever — no time limit, no credit card required. Upgrade only when you need more than 3 employees or clean payslips.
Plans & Billing
How to Upgrade
Upgrading takes about 5 minutes. Payment is via GCash — no credit card needed.
1
Click "Mag-upgrade" in the left menu
Or go to any page that shows an upgrade prompt.
2
Pick your plan and billing period
Choose Solo or Small Biz, and whether you want to pay monthly, quarterly, 6-month, or annual (annual gives you 2 free months).
3
Send payment via GCash
Send the exact amount to 0921 283 6683 (Van Da Vinci Amaranto · AltaSME). Include your email in the GCash message field.
4
Upload a screenshot
Take a screenshot of your GCash payment confirmation. Upload it using the form on the upgrade page.
5
Wait for activation
Usually activated within 30 minutes to 4 hours after payment. You'll see your plan status update in the Settings page.
Plans & Billing
Paying via GCash
All Sweldo payments are made via GCash. Here's exactly how to do it correctly to avoid delays.
Payment details
| Field | Value |
|---|
| GCash number | 0921 283 6683 |
| Account name | Van Da Vinci Amaranto |
| Business | AltaSME |
📌Always include your email address in the GCash message/note field. This is how we match your payment to your account. Without it, activation may be delayed.
After sending
Take a screenshot of your GCash payment confirmation screen (the one that shows the reference number, amount, and recipient). Upload this screenshot on the Upgrade page in Sweldo before submitting.
Plans & Billing
When Does My Plan Activate?
Plans are activated manually after we verify your payment. Here's the timeline.
- Normal: Within 30 minutes to 4 hours during business hours
- Evenings / weekends: May take up to the next business morning
Once activated, your Settings page will show your plan name and expiry date.
💡If your plan hasn't activated after 4 hours, message us on
Facebook or WhatsApp (09212836683) with your GCash screenshot.
Troubleshooting
I Can't Log In
Here are the most common login issues and how to fix them.
"Invalid email or password"
Double-check that you're using the same email you signed up with. Passwords are case-sensitive — make sure Caps Lock is off. If you've forgotten your password, use the "Forgot password?" link on the login page.
"Email not confirmed"
This shouldn't happen — Sweldo doesn't require email confirmation. If you see this, try logging out completely (clear cookies), then log back in. If it persists, contact support.
Page keeps loading but nothing happens
Try a hard refresh: press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). If that doesn't help, try a different browser or incognito mode.
💡Still stuck? Message us on
Facebook or WhatsApp (09212836683).
Troubleshooting
The Computation Looks Wrong
If a deduction amount looks incorrect, here's how to check it and what to do.
Check the basics first
- Is the monthly salary entered correctly? A wrong salary is the most common cause of wrong deductions.
- Is the employment type correct? Freelancers only get 8% EWT, not SSS/PhilHealth/Pag-IBIG.
- Is this the 2nd half payroll? Pag-IBIG showing ₱0 on the 2nd half is correct.
- Does the employee have a taxable or non-taxable allowance? This affects the BIR withholding tax computation.
Verify manually
The Help articles How SSS is Computed, PhilHealth, Pag-IBIG, and BIR Withholding Tax all have formulas and worked examples you can check against.
⚠️Sweldo's computations are reference figures based on 2025 government tables. Always verify important amounts with a licensed accountant before filing.
Troubleshooting
Contact Support
Can't find your answer here? Reach us directly — we typically respond within a few hours during business hours.
| Channel | Details | Best for |
|---|
| Facebook | AltaSME Facebook Page | General questions, plan activation |
| WhatsApp | 09212836683 | Urgent issues, payment problems |
| Email | sweldo@mail.altasme.com | Billing questions, formal requests |
💡When reaching out about a computation issue, include your employee's monthly salary and employment type so we can help faster.